 Custom Steins Production
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Customer
Service Policy:
Orders are normally sent at the following business days from
the day placed if the items are available in our stock.
There are times when an item may not be in stock. We will notify
you if an item is out of stock to find out if you are able to
wait, would like to substitute or would like to cancel the order.
PORCELAINSITE.COM WORLDWIDE DELIVERY
SHIPPING TABLE
| Order value |
below $39.95 |
$39.95-99.95 |
$99.95-$149.95 |
more than $149.95 |
over $500 |
| Shipping fee |
$9.50+low order fee $15 |
$6.95 |
$3.95 |
$0.00 |
$0.00 |
| Method of shipping |
Standard |
Economy |
Economy |
Economy |
Premium |
| Delivery time* |
ca. 30 days |
ca. 14-21 days |
ca. 14-21 days |
ca. 14-21 days |
ca. 10 days |
* ITEM MUST BE IN STOCK. NO GUARANTEE
BECAUSE OF DIFFERENT POSTAL AND CUSTOM SERVICES!
Return & Satisfaction
Policy:
All items purchased are guaranteed to be free of defects. Should
you receive an item that is defective or not to your satisfaction,
we will gladly accept the return. Please return the item in original
packaging and condition within 30 days. We cannot accept returns
of items that have been used. Please inspect item before using
to ensure that it is free of defects. We are not able to refund
initial shipping charges or return shipping charges incurred by
you unless item is defective or return is a result of an error
on our part. Please notify us immediately upon receipt of the
order. Please do not handle damaged item. Please keep damaged
contents in original shipping box as we may have you return the
item to us. We will either send a replacement to you at no charge
or issue a full refund.
Please send an Email to shipping@porcelainsite.com
to notify us of the return. Refunds are processed in the same
form as original payment used for purchase within 1 - 14 days
upon us receiving the return. We can only refund initial shipping
charges or return shipping charges incurred by you if item is
defective or return is a result of an error on our part.
The return address is:
PorcelainSite.com
Manufacturing & Exporting
Ringenwalder Str. 3-5
16247 Friedrichswalde
Germany
All items shipped by PorcelainSite.com are inspected for damage
before shipment to you. Occasionally damage occurs during transit
and PorcelainSite.com cannot be held liable or responsible in
any way for loss or injury associated with or directly from the
use or possession of items that we sell. Upon receipt of the items,
purchaser and/or user assumes completely and indisputably all
responsibilty for damage or injuries of any kind associated in
any way with items sold by PorcelainSite.com. Should the purchaser
and/or user not agree to this policy, he or she must notify PorcelainSite.com
immediately upon receipt of order to arrange for return of all
items.
Privacy Policy:
PorcelainSite.com knows that you care about the information you
share. We appreciate and value your trust.
Our Privacy Policy describes how we treat your information.
By visiting PorcelainSite you are accepting the practices described
in our Privacy Policy.
What personal information about visitors does PorcelainSite.com
gather?
Information You Give Us: We collect personal information to provide
you with an enhanced experience at PorcelainSite.com. Your information
is used to customize and improve your visits. Registered users
enter basic information about themselves to gain the ability to
create user profiles, edit e-mail subscriptions, change any of
the material they have added to PorcelainSite.com.
We may also collect various pieces of visitor information to track
the use of our web site. This information might include the visitor's
domain name or IP address, and the visitor's browser and platform
type.
Use of cookies:
PorcelainSite.com uses cookies for two functions: registered users
in our discussion board and for the shop system.
The information is erased once you leave the site. When you sign
in as a registered user, a cookie is activated to let our web
site know that you are registered. This enables your user functions.
Without cookies, we wouldn't be able to tell if you were signed
in or not.
Does PorcelainSite.com Share the Information it receives?
PorcelainSite.com never shares any of our visitors' personal information.
How Secure Is Information About Me?
PorcelainSite.com is dedicated to protecting your personal
information. PorcelainSite.com uses Secure-Socket Layer (SSL)
encryption to keep your personal information safe. SSL is an Internet
Protocol, which allows for the secure transfer of data. Rather
than transferring data between a number of carriers, SSL creates
a secure connection between the client (you) and the host (PorcelainSite.com).
To ensure your personal information is safe, such as credit card
and banking information, we employ SSL as well as several other
methods of security. We also validate your credit card information
before it is sent for processing so that we can prevent the need
for multiple transmissions, and thus prevent the chance that your
data is put at risk.
What Information Can I Access?
PorcelainSite.com gives you access to certain information about
you for the limited purpose of viewing and, in certain cases,
updating that information. You can find this information if you
are a registered user of our discussion board. If you choose to
visit PorcelainSite.com, your visit and any disputes over privacy
is subject to this Privacy Policy.
If you have any concern about privacy at PorcelainSite.com, please
send us a thorough description to privacy@PorcelainSite.com,
and we will try to resolve it.
Thank you.
PorcelainSite.com Manufacturing & Exporting |
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